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Vos droits, les connaissez-vous?
Autres législations
Faire respecter ses droits
Trouver un comité
Conseils santé
Dossier de santé du Québec
Santé et services sociaux
Agences de la santé et des services sociaux
Questions et réponses
Droit à l'information
Droit aux services
Droit de choisir son professionnel ou son établissement
Droit de recevoir les soins que requiert son état
Droit à consentir à des soins ou à les refuser
Droit de participer aux décisions
Droit d'être accompagné, assisté et d'être représenté
Droit à l'hébergement
Droit de recevoir des services en langue anglaise
Droit d'accès à son dossier d'usager
Droit à la confidentialité de son dossier d'usager
Droit de porter plainte
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RPCU Users’ Rights Week Health and social services network The right to information
Sept. 25 to October 1st 2011 As a user of the health and social services network, you have rights, and the right to information is one of them. The right to information is, like other rights, stipulated in the Act respecting health services and social services (ARHSSS). "The person requiring services is the reason for the very existence of those services," stipulates the Act respecting health services and social services. This is why it is so important that you are well informed. The right to information applies in two areas in particular:
The right to information about services Health and social services institutions are obliged to inform you of their services. They usually do so during their annual general meetings and by publishing their annual report or other publications. In addition, most of them have a special section on their websites for information about services offered. Therefore, you have an active role in exercising this right. While learning about services you can find the most appropriate place to receive the services you need. A good source of information could also be your CLSC, your CSSS, the health agency in your area or even your doctor or health care professional. However, remember that the right to receive care and services may be limited depending on available resources. The right to information about your state of health The Act respecting health services and social services gives you the right to be informed about your health. It particularly informs you that you can fully exercise your rights under the Act, such as the right to participate in decisions and the right to consent to treatment. The doctor has an obligation to inform you clearly about your condition and treatment options, risks and effects of treatment. Other professionals are also subject to the same obligation. They are all governed by a code of ethics. It is by being well informed that you can make an informed decision and participate actively in the care and services your health requires. However, you also have an obligation: to provide the information that will allow workers to provide you with the care you require. As you can see, the right to information is complex and involves obligations for the professional and yourself. Check with the users' committee or the in-patients' committee at your institution to find out about your right to information. The users' or in-patients' committee at your institution is there to inform you about your rights. Contact them at your institution. Health and social services network Users’ Rights Week Users’ rights week is presented by the Regroupement provincial des comités des usagers. The RPCU is a partner of Vigi Santé, which first organized this Week in-house. Users' Rights Week is a promotional tool to raise awareness of the rights of users in the health and social services network. It aims to inform users of their rights and to show the work being done within health and social services institutions in Quebec. Users' Rights Week will be held yearly in the last week of September. It will be a focal point for all those who are concerned with improving the quality of services in Quebec and working together to promote the rights of users, as well as raising awareness about the health and social services network and the work of users' and in-patients' committees, the people's voice in the network. To find your committee The health and social services agencies are good sources of information for anything that relates to health, be it a users' and in-patients' committee, a health or social services institution, a service, a doctor or customized services. You will find the website for the health and social services agency in your area here: Regions:
In addition, on your agency's website you will find other resources that may inform you about your rights:
Several other resources about your rights are available. In addition to the Éducaloi website at www.educaloi.qc.ca , you will find various useful links on the site of the Regroupement provincial des comités des usagers at www.rpcu.qc.ca. Users’ and in-patients’ committees Users' and in-patients' committees are the guardians of your rights as a user of the health and social services network. Users' and in-patients' committees perform 3 common functions:
As for the users' committee, it has 3 additional functions:
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